Grievance Redressal Mechanism

The eligible borrower may raise their complaint in writing, orally, electronically, through website or over telephone. The company already has a board approved Grievance Redressal Policy. However, for this scheme the Grievance Redressal Mechanism is as follows:

A. Walk in at Branch:

The eligible borrower may approach Branch Customer Service to register a complaint in the register or drop their complaint in complaint boxes during the working hours from 10:00 A.M to 6:00 P.M. Also, written complaints may be sent by post /courier at the branches, corporate office or registered office of the Company. RHFPL will respond to customer complaint within 7 working days from the date of receipt of compliant.

B. Through E-Mail:
a. Mail to customer service

For this purpose the eligible borrower may address their complaint to Vishwajeet Sharan on customerservices@rohagroup.com.

b. Mail to Nodal Officer:

If the eligible borrower is still not satisfied with the resolution received, or if they don’t receive any response within 7 working days. He/she can write a mail to Chief Grievance Redressal Officer/Nodal Officer Mr. Sachin Arora at sachin.arora@rohagroup.com

c. Mail to Managing Director:

If the eligible borrower is still not satisfied or do not receive any reply even from the Chief Grievance Redressal Officer/Nodal Officer. He/she may prefer an appeal to Mr. Sunil Kapoor, Managing Director of the company within period of 15 days from the date of decision intimated to the customer/appellant:-

Managing Director,
Roha Housing Finance Private Limited,
Unit No. 1117 & 1118, 11th Floor,
World Trade Tower, Sector – 16,
Noida – 201301
Telephone: 120 6877600
Email Id: ceo.hf@rohagroup.com

After examining the matter, we shall send our final response or explain why it needs more time to respond and shall endeavour to do so within 7 working days from the date of receipt of the compliant/communication.

C. Through Website

Customer can also submit the complaint by clicking on the link available on the website of Company i.e. www. Rohahousing.com